This contractual document will govern the contracting of products through the website www.pedromiralles.com, owned by PEDRO MIRALLES, S.L. (hereinafter PEDRO MIRALLES)

The acceptance of this document implies that the USER:

  • You have read, understand and understand what is stated here.
  • He is a person with enough capacity to hire.
  • It assumes all the obligations set forth herein.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the website www.pedromiralles.com.

PEDRO MIRALLES reserves the right to unilaterally modify the conditions, without this affecting the goods or promotions that were acquired prior to the modification.

The access and use of this website attributes to the visitor the condition of USER. This implies that the user accepts the conditions of use in force at all times and undertakes to make appropriate use of the contents of the website and to observe and strictly comply with what is provided in this notice and in the rules that are applicable.

The Website and its content are the property of:

Responsible: PEDRO MIRALLES, S.L.
CIF: B03033669
ADDRESS: C/ Sor Josefa Alcorta nº33, Elche, Alicante
EMAIL: info@pedromiralles.com
PHONE: +34 966 63 09 11
REGISTRATION DATA: Mercantile Registry of Alicante, Vol. 1346, Folio 137, Sheet A-8.780, Inscription 6.

Protection of personal data

All the information provided by the User through the forms on the Website must be truthful. For these purposes, the User guarantees the authenticity of all the data communicated and will keep the information provided updated, being responsible for the false or inaccurate information made and the damages caused to PEDRO MIRALLES.

More information about the protection of your data in our privacy policy.

Terms of Use

The conditions of access and use of this website are governed by current legislation and the principle of good faith, and the user undertakes to make good use of the website. Conduct that goes against the law, the rights or interests of third parties is not allowed.

Being a user of the PEDRO MIRALLES website implies that you acknowledge having read and accepted these conditions and what is extended by the applicable legal regulations in this matter. If for whatever reason you do not agree with these conditions do not continue using this website.

Any type of notification and / or claim will only be valid by written notification and / or certified mail.

How can I shop at www.pedromiralles.com?

1. To buy in our ON-LINE STORE click on the image of the model you are interested in to see the available sizes and their detailed description. Select the one you need and click on the icon corresponding to ADD TO CART.

2. Once you have selected the size and added click on PROCESS ORDER and, once you review your basket, proceed to PROCESS ORDER and the system will guide you step by step to finalize the order.

To make a purchase you will need to log in or register. To do this, we will request your personal data, which we will incorporate into our database in order to process the order and facilitate the realization of new purchases, so you can access your customer area whenever you want and consult your personal data and the history of orders placed, in addition to managing your returns.

Forgetting this password does not prevent future purchases, you will simply have to click on FORGOT YOUR PASSWORD? and we will send you an email to retrieve it.

Remember to fill in all the data requested in the Purchase Form with total accuracy to avoid confusion or incidents in the shipment of the order. Once you have completed the shipping address and selected the shipping method, click on the CONTINUE button.

3. A summary will then be presented identifying the items purchased, their total price and the form of shipment. The order must be confirmed and formalized by clicking on the CONFIRM THE PURCHASE button.

4. Once the purchase is accepted, we will automatically send you a confirmation email informing you that the order has been placed correctly.

Let me know when my size is available

If you want us to let you know if your size is available again, click on the LET ME KNOW WHEN AVAILABLE option and leave us your email.

Only in the event that the pair is again available in the requested size, you will receive an email informing you of the availability of the same

PRICES

The price of the products will be the one stipulated at all times in our Online Store, except in case of error. All prices contain taxes at the applicable current rate. The amount of the shipping costs is indicated to the customer in a broken down manner at the time he places the order.

Although we try to make sure that all the prices listed are correct, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be considered cancelled and you will be fully refunded the amounts that have been paid.

We will not be obliged to supply you with the incorrect lower price(s) if the error in the price is obvious and unequivocal and could reasonably have been recognised by you as the incorrect price.

Does my purchase have shipping costs?

Purchases made to the Peninsula (mainland Spain, Portugal and Andorra) as well as international shipments do not have shipping costs. Regarding the invoices issued for Ceuta, Melilla and the Canary Islands, they are exempt from VAT. All shipments to CEUTA and MELILLA will have an extra charge of 30 euros added to your invoice for customs charges. In the case of the CANARY ISLANDS, the shipping costs for customs will be 20 euros. For shipments to BALEARES 4 euros of shipping costs are charged.

What form of payment can I use to make my purchase?

All purchases made on seasonal items can be made by card, PayPal or Amazon Pay.

For card payments, the charge will be made online, that is, in real time, through the payment gateway of the financial institution, once it has been verified that the data communicated are correct.

Once the purchase is made, you will receive a confirmation email that certifies that your order has been paid correctly and in which a copy of your invoice is attached.

SHIPPING METHODS

- Free standard shipping

• In general, for destinations in the Peninsula (mainland Spain, Portugal and Andorra), delivery is made via MRW in 24-48 hours (business days) from its processing.

• In the case of the Balearic Islands, the delivery time is 24-48 hours (working days) from its processing.

• In shipments to Ceuta and Melilla, the delivery time is 7 business days from its processing.

• In the case of the Canary Islands, the delivery time is 8 working days from its processing.

• In the cases of Ceuta, Melilla and the Canary Islands. the time limits exclude the retention time for customs procedures.

• For shipments to Europe, the delivery time is 1 week.

• For shipments outside Europe, the delivery time will be as follows:

-North America, North Africa and Eastern Europe: 10 business days

-South America, Oceania and Asia: 14 working days

Purchases made to the Peninsula (mainland Spain, Portugal and Andorra), as well as international shipments do not have shipping costs.

These deadlines may vary depending on the specific circumstances of each order, such as the availability of the chosen product or the shipping area. Likewise, in exceptional cases this period could be altered by extraordinary incidents in the carrier or by difficulties in the delivery of the goods.

If you do not receive the order within the aforementioned period you can contact us through our Customer Service.

You should keep in mind that during the promotion and sales periods and in festive periods, delivery times may suffer a small delay of between 24 and 48 hours.


- Express shipping (+12 EUROS)

• 24h for Peninsula (mainland Spain, Portugal and Andorra).

The delivery times of all your purchases are calculated from the moment the order is placed, as long as it is made before 08:30 from Monday to Thursday peninsular time. In the event that they are made after the indicated time or on the eve of a public holiday, the period will begin to count from the next business day.

In the event that they are made after the indicated time, the period will begin to count from the next business day.

PAYMENT METHODS

What form of payment can I use to make my purchase?

All purchases made on seasonal items can be made via PayPal, Amazon Pay, bank transfer or card.

For card payments, the charge will be made online, that is, in real time, through the payment gateway of the financial institution, once it has been verified that the data communicated are correct. Once the purchase is made, you will receive a confirmation e-mail that certifies that your order has been paid correctly and in which a copy of your invoice is attached.

Why can my credit card be declined?

Your card may be declined for one of the following reasons:

- The card may be expired. Check that your card does not exceed the validity date.

- The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.

- Some data entered may be incorrect. Check that you have correctly filled in all the necessary fields.


RIGHT OF WITHDRAWAL

Is it possible to change the size or return the order received?

Yes, if once you receive the purchase you are not satisfied you can avail yourself of your right of withdrawal and cancel all or part of your order, within a period of 14 calendar days from the date on which you receive the item purchased through the online store of Pedro Miralles. In the case of orders placed from Spain, Portugal and Andorra, a return or a change of size may be requested, for other countries only returns will be accepted.

Purchases made by professional customers who use their corresponding discount coupon (only valid for collection models) will not accept changes or returns.

How do I request the return or exchange of a product purchased on the Pedro Miralles website?

You can use the return form that we make available to you below:

Model withdrawal form (you only have to complete and send this form if you wish to withdraw from the contract).

– To the attention of PEDRO MIRALLES S.L, with CIF: B03033669 and address C / Sor Josefa Alcorta nº33 Elche, Alicante, telephone +34 966 63 09 11 email info@pedromiralles.

I hereby inform you that:

I desist from my contract of sale of the following good: ____________

– Ordered on/received on (*):

– Name and surname of the consumer:

– Address of the consumer:

– Consumer signature: (If presented on paper)

– Date (*)

Delete what is not appropriate

or perform the following steps:

1. Request collection:

-Access your panel

-Access the MY ORDER HISTORY section of your account.

-Select the order from which you want to return the product.

-Mark on the product you want to return.

-CLICK on REQUEST RETURN OR EXCHANGE.

*At all times you can know the status of the requested return in the MY RETURNS section on your panel.

Once the return is confirmed, for returns made from Spain, Portugal and Andorra MRW will send you an email to indicate if you want the return to be picked up or if you prefer to take it to one of its offices. In the case of wanting to make a change of size, you must specify it. As soon as we receive the product in our facilities and check everything is correct we will process the change.

For returns made from countries other than Spain, Portugal or Andorra, it will be the customer who must manage the return of the package to our facilities and bear the costs derived from said shipment, including customs costs. In this case no size changes can be made, only returns. If you want to buy a new size, you must make a new purchase.

PEDRO MIRALLES will proceed, within a maximum period of 14 calendar days, which begin to count from the arrival of the product at our facilities, to the change of size or to the refund of the total amount of the same through the payment method by which the purchase was made.

The return is considered effective at the time when the product is collected by the agency designated by PEDRO MIRALLES.

Any return must be made in perfect condition, preferably in its original packaging. Once the product is received in our warehouse, we will verify that it is in good condition and we will proceed to send the new item if you have requested the return for change of size, or we will make the refund within 14 calendar days. PEDRO MIRALLES reserves the right to refuse returns communicated or sent late, and products that are not in the same condition in which they were received.

Will I have to pay for the changes/returns of ONLINE STORE?


Exchanges and returns are free for purchases made in ON-LINE STORE for the entire peninsular territory (peninsular Spain, Portugal and Andorra).

As for orders made from countries other than Spain, Portugal or Andorra, the customer must manage the return of the package to our facilities and bear the costs derived from such shipment, remember that we only accept returns from these countries.

GUARANTEE

The guarantee offered is that established in Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16.

In the event that the product is defective, PEDRO MIRALLES will proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, procedures that will be free for the consumer and user.

PEDRO MIRALLES is responsible for the lack of conformity that manifests itself within two years of delivery.

The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

MODIFICATIONS

Refusal to process an order

PEDRO MIRALLES informs the customer that the units of items put up for sale are those estimated in stock at all times, without intentionally putting more merchandise than is actually in stock physically. PEDRO MIRALLES will make every effort to serve all the items ordered by the customer, but it is possible that in certain cases and due to causes difficult to control by PEDRO MIRALLES such as human errors or incidents in computer systems, it is not possible to serve any of the items ordered by the customer. In the event that a product is not available after the order has been placed, the user will be notified. You will then be offered the possibility to cancel all or part of this order.

In no event shall PEDRO MIRALLES assume responsibility for or guarantee the accuracy of any material or colour reflected in the images in www.pedromiralles.com.


ONLINE DISPUTE RESOLUTION


In accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online disputes between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and / or impose a solution to the conflict.


Link to ODR platform: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show


APPLICABLE LAW AND JURISDICTION

These conditions will be governed or interpreted in accordance with Spanish legislation in what is not expressly established. PEDRO MIRALLES and the USER agree to submit to the courts and tribunals of the USER's domicile any dispute that may arise from the provision of the products subject to these Conditions.


In the event that the USER is domiciled outside of Spain, PEDRO MIRALLES and the USER expressly renounce any other forum, submitting to the Courts and Tribunals closest to the population of Elche (Spain).

LEGAL BASES GIFT CARDS

- OWNERSHIP OF GIFT CARDS.

The company that owns the gift cards Pedro Miralles is PEDRO MIRALLES, S.L. (hereinafter, Pedro Miralles), a limited company with registered office at Calle Sor Josefa Alcorta, 33, 03204 in Elche, Alicante (Spain). The use of gift cards Pedro Miralles implies acceptance of the Terms and Conditions of Use detailed below, as well as the terms and conditions of use of its web portal www.pedromiralles.com.

 

- AMOUNT OF GIFT CARDS.

Pedro Miralles sells three types of gift cards, which are for sale in www.pedromiralles.com, and which can be issued for a total purchase value of thirty euros (30.-€), fifty euros (50.-€) and one hundred euros (100.-€), for each gift card. Also, once purchased, the final holder of the gift card Pedro Miralles may not increase or reduce the balance or amount of the same, nor exchange its value for cash.

 

- GIFT CARD REFUND.

Once purchased The gift card Pedro Miralles, you can not request a refund or refund of the amount paid.

 

- FRACTIONATION OF THE GIFT CARD.

The amount charged on gift cards Pedro Miralles the value of thirty euros (30.-€), fifty euros (50.-€) and one hundred euros (100.-€) can be divided into several purchases by specific request of the holder of the same. To this end, the holder of the gift card Pedro Miralles must request its fractionation through the Customer Service of Pedro Miralles at the following email address: tiendaonline@pedromiralles.com . Since under no circumstances will the user automatically receive a coupon in his account Pedro Miralles or an email notifying him of the amount he has not spent. It is therefore important that it is the same owner who requests the fractionation since this under no circumstances will be done automatically.

 

- EXPIRATION OF THE GIFT CARD.

Gift cards will Pedro Miralles be valid and may be used for 365 days from the date on which they were purchased, for the purchase of any of the products offered by Pedro Miralles on its website www.pedromiralles.com. After this period without having been used or without having consumed all your balance in case of having requested the fractionation of the same, the gift card will Pedro Miralles have expired, without being able to be used and lacking in value, and without the right to any refund for the outstanding balance at the time of its expiration.

 

- REDEMPTION OF THE GIFT CARD.-

The balance of the gift card can Pedro Miralles be redeemed for the purchase of any of the products offered on the Pedro Miralles website. To do this, you must enter in the shopping cart of the website, in the corresponding section (called "Do you have a discount code?") the promotional code that appears on the gift card Pedro Miralles, deducting then the balance of the gift card in question Pedro Miralles. Likewise, the use of two or more gift cards is not allowed Pedro Miralles cumulatively in the same purchase, allowing only one gift card Pedro Miralles per purchase. Nor can a gift card Pedro Miralles be used together with a different discount coupon, of any kind, in the same purchase. Gift cards Pedro Miralles can be used in promotions, discounts and special offers published on the Pedro Miralles website, except in those specific campaigns in which this is stated, in which it will only be possible to use a specific discount or promotional code. Likewise, if the total amount of the purchase made using a gift card Pedro Miralles is higher than the value or balance of the latter, the remaining amount must be paid through any of the means of payment admitted by Pedro Miralles. For this purpose, the holder of the gift card of Pedro Miralles undertakes and acknowledges having carefully read our General Terms and Conditions and, consequently, accepts them and undertakes to comply with them.

 

- RETURN OF THE PURCHASE.

The products purchased with the gift card Pedro Miralles are, in any case, subject to the same exchange and return policy as the rest of the products purchased in www.pedromiralles.com in accordance with the provisions of its General Terms and Conditions. In the case of returns of products that have been purchased using a gift card Pedro Miralles, said return will be made by delivering to the customer a new discount coupon for the corresponding amount. To do this, the customer must notify Pedro Miralles that he has made such a return, by sending an email to the address tiendaonline@pedromiralles.com, referring in it that it is a return related to a purchase made with a gift card.

 

- LOSS OR THEFT OF THE GIFT CARD.

The holder of a gift card Pedro Miralles assume, in any case, the responsibility for any loss or theft of the same. Consequently, in the event of theft or loss of the gift card Pedro Miralles, it will not be replaced or the balance refunded.

 

- FRAUD IN THE USE OF THE GIFT CARD.-

Pedro Miralles reserves the right to refuse, cancel or suspend the use of gift cards Pedro Miralles or orders placed with them, when it observes a fraudulent or improper use of them or any other violation of these conditions of use.

 

- CONTACT.

In case of doubt or if any clarification or additional information is necessary in relation to the purchase or use of the gift cards Pedro Miralles, you can contact us through the Customer Service.

 

- ADDITIONAL INFORMATION.

Only one gift card can be redeemed per order and gift cards cannot be passed on to other people. In addition, gift cards cannot be used for shipping costs.

Legal Bases Gift Set

 

- CONTENT OF the PEDRO MIRALLES GIFT SET

 

The Pedro Miralles gift set contains 4 products, a mask, a chain hanger for glasses and masks, a shoe storage bag and a keychain. The color combinations of the items that make up the content of the Pedro Miralles gift set may vary. The color of the item entered in the Pedro Miralles gift set will be subject to availability.

 

- RETURN OF THE PURCHASE.

 

The gift set of Pedro Miralles, together with the items that are part of said set, may not be returned for reasons of hygiene.