How can I place an order on Pedro Miralles Online Store?
Buying in Pedro Miralles Online Store is very easy. If you want to know the process step by step, click here.
How can I request an exchange or return?
If you want to return or exchange a product of your order, you can check the instructions here.
I placed an order as a guest, how can I request a return or exchange?
If you placed and order as a guest and want to enter your order history to see de details or request a return, you can contact our customer service team and they will grant you access.
Which is my size?
We always recommend buying the size you normally use, but if you are still not sure about it, you can check our size guide by clicking here.
Why does my order have a payment error?
If you were trying to pay with credit card, this may be due to a failure when typing the security code your bank sends you, or that the waiting time to enter that code is past. Make sure your bank has your mobile phone number registered and try to process the payment again.
If you were trying to pay via Paypal, this can be due to a cents imbalance between our website and Paypal. Your payment will be accepted as soon as our customer service team receives the notification of payment error. We will send you and email confirming the payment..
If you don’t know what may have caused the payment error or you have any difficulty placing your order, please contact our customer service team and they will try to find a suitable solution for you.
Which are the shipping costs?
There is no shipping cost when you place an order in Pedro Miralles Online Store, except orders with cash on delivery payment. This payment method has an 8€ surcharge.Orders with express shipment has a 12€ surcharge.
Orders sent to Ceuta and Melilla have a 30€ surcharge added to your invoice for customs expenses. For orders sent to Canary Islands, the surcharge for customs expenses will be 20€.
For orders sent outside Europe, the client will bear the customs expenses of their country. You can check more details clicking here.
How long will my order take to arrive?
You can check our delivery times clicking here.
Will I receive my order next day if I request express shipping?
Express shipping ensures delivery next working day (24h) starting since the order leaves our warehouse. This can apply to orders placed before 13,00h GMT+1. Order placed after that hour will be processed in our warehouse next day.
My order has not arrived yet.
You can contact MRW and give them the tracking number that we gave you when we confirmed the delivery of your order. Bear in mind that the delivery times stated in our website are illustrative. Both us and our transport agency will make our best to meet our delivery times, but any shipment may be affected by unforeseeable events that might delay the delivery.
If you have any question regarding the delivery of your order, you can contact our customer service team and they will help you.
Are Pedro Miralles products made in Spain?
We work with handcrafted products in Spain since 1959. Materials, craft and care put into every process are visible in the final product.
We bet on local production, supporting and being living memory of the traditional shoe production industry in Elche, where our factory, warehouse and office are located.
Pedro Miralles is a synnonym for quality and trend, a local product that sums tradition and innovation up in order to craft comfortable and fashionable lady shoes.
How can I preserve my Pedro Miralles products?
Our products are made of natural materials and leathers.
If your product has a stain, we recommend contacting with a specialist in natural leather. In case you can clean it, do it with a damp cloth or, if necessary, with special product for leather and suede.
In order to mantain your shoes in the best condition posible, avoid the contact with liquids.
From season to season, in order to avoid damage and dust or dirt accumulation, keep them in their shoe box or in the fabric bag we sent with your bag.
Where can I buy Pedro Miralles products?
You can buy your Pedro Miralles in our Online Store. It is open 24h 7 days a week. This is the best option to find the perfect shoe with a matching bag when you want and where you want.
We also have a store in Madrid, where you can find current season products, as well as four outlet stores, where you can find that shoe you fell in love with last season, now on sale.
Lastly, you can buy Pedro Miralles products in shoe shop in Spain and in more than 40 countries in the world. You can contact our customer service team to check if there is a store that sells Pedro Miralles near you.
I forgot my password
If you forgot your password you can click on “FORGOT YOUR PASSWORD?” in our log in page and we will send a n email with an access code so you can enter an reset your password.
I have received a faulty shoe
We are sorry that your order is not in perfect condition. In order to solve this as soon as possible, send us an email to firstname.lastname@example.org and tell us the order reference, and attach a couple of pictures where we can see the faulty shoe, you can also explain briefly what happened.
Our customer service team will check what happened and work to give you the best solution for your problem.
I made a mistake in my order, can I modify it?
If you made a mistake in your order, for example, wrong size ordered or it has to be sent to a different address you should write an email to email@example.com and tell us your order reference and what happened. We will answer as soon as possible with the most suitable solution for you.
If your order has not left our warehouse yet, we will make everything that is in our hands to solve it before it is shipped. If your order has already been shipped, you need to bear in mind that this process can take a couple of days, since we need to bring the package back to our warehouse.
Does Pedro Miralles products have warranty?
The guarantee offered is that established in Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by the Royal Decree Legislative 1/2007, of November 16.
In the event that the product is defective, PEDRO MIRALLES, S.L. will proceed, as appropriate, to repair, replace, lower the price or terminate the contract, procedures that will be free for the consumer and user.
PEDRO MIRALLES, S.L. is responsible for the lack of conformity that manifests itself within two years from delivery.
The client and user must inform the seller of the lack of conformity within two months of becoming aware of it.
I have an issue with a product that I bought at store that sells Pedro Miralles products.
If you have any problem with a product of our brand bought in a distributor shoe store, you should go to the shoe store where it was purchased so that they evaluate the condition of the shoe and are in charge of offering you the guarantee to the consumer that the trade in question of its customers . This will be the same for products purchased in our official store or in our Outlet stores.