How I can buy on www.pedromiralles.com?

1. To purchase on our ONLINE STORE you must click on the picture of the model you're interested to see the available sizes and a detailed description. Select your size and click on "ADD TO BASKET"

You can buy several models of shoes and handbags at the same time but only if they are items of our new collection ONLINE store. Our OUTLET SHOP only allows purchases for Spain.

2. Once you have selected the size and added to your basket, the system itself will guide you step by step to complete your purchase.

Remember to fill in all the information requested on the order form We will keep this information within our data base in order to make it easy for next online purchases.

E-mail and password are not compulsory. If you fill it, the system will remember your details for future purchases and you could access your customer area where you can have a look at your previous orders, ask for a return and update your contact and shipping details.

If you forget your password, you will be able to complete your purchase but you will simply have to fill all details again.

Once you have completed all the information requested on the order form, please accept our privacy policy and click on “SEND”.

3. After confirming your shipping information, a summary of your order with the items in your basket total cost and shipping details will be shown to you. Confirm your order by clicking on the “CONFIRM AND PROCEED TO PAYMENT” button.

4. Once the order is confirmed and correctly paid, we will send you an email confirmation.

What can I do if my size is not available?

If you fall in love with one of our items but it is no longer available in your size, no worries, you can make a RESERVATION and we will manufacture a made-to-order pair in your size.

You just need to BOOK a pair of shoes by selecting the desired size and clicking on the RESERVE button. Then, proceed to shipping details and payment just like regular purchases.

Please notice RESERVATIONS are MADE-TO-ORDER pairs we manufacture just for you. Therefore, they has an extra 30€ fee.>

If it is not your size, you can always ask for a return or refund at no extra cost just like on regular purchases. Please notice 30€ reservation fee will not be returned.

Once shipping address is completed and payment is done your reservation is confirmed and we will proceed to manufacture your pair. In 10 working days your pair will be shipped.

This period of time can be delayed due to local bank holidays.

If you do not receive the pair within the estimated period of thime, please get in touch with our contact department (Phone number.:+34 966 63 09 11) or send an email to tiendaonline@pedromiralles.com

*RESERVATION pairs will not be available during sales time or special discounts periods.

ADVISE ME WHEN AVAILABLE

If you just want us to send you an email if your size is available again or you do not want to make a RESERVATION, just click on “NOT IN YOUR SIZE? CLICK HERE” and leave us your email.

If you size is back in stock, we will send you an email.

Do I have to pay Shipping costs?

All purchases shipped to European Union, do not have Shipping costs except if you chose the express shipping option.

Please notice we do not ship orders outside the European Union, to Andorra or to Switzerland.

Which are the shipping methods?

There are two shipping methods:

- STANDARD FREE SHIPPING: 4 working days*

- EXPRESS SHIPPING +15€: 48H/72H approximately

*Delivery period of your purchase are calculated since the order was placed, only if the order was placed before 8 am from Monday to Friday Spanish time. Orders made on Friday after 8 am will we processed next Monday (we do not ship at the weekend or in public holidays). If orders are placed after this time (Spanish local time) the delivery period will count from next working day.

*Delivery period of orders shipped internationally may vary exceptionally due to unlikely events due to weather, transportation or an extended period in customs procedure.

Please notice during sales time or local bank holidays deliveries may be delayed 24 48 hours.

If you do not receive your order within this period, please contact our Customer Service.

Where do we ship?

We ship internationally to the following countries:


· A

· Albania

· Armenia

· Austria

· Azerbaijan

· B

· Belarus

· Belgium

· Bosnia and Herzegovina

· Bulgaria

· C

· Croatia

· Cyprus

· Czech Republic

· D

· Denmark

· E

· Estonia

· F

· Finland

· France

· G

· Georgia

· Germany

· Greece

· H

· Hungary

· I

· Iceland

· Ireland

· Italy

· K

· Kazakhstan

· Kosovo

· L

· Latvia

· Liechtenstein

· Lithuania

· Luxembourg

· M

· Macedonia

· Malta

· Moldova

· Monaco

· Montenegro

· N

· Netherlands

· Norway

· P

· Poland

· Portugal

· R

· Romania

· Russia

· S

· San Marino

· Serbia

· Slovakia

· Slovenia

· Spain

· Sweden

· T

· Turkey

· U

· Ukraine

· United Kingdom(UK)

How I can pay for my purchases?

All orders can be paid by credit card or by Paypal. In card payments, the direct debit will be made in real time. Once payment is correctly done, you will receive an email confirmation certifying that your order has been paid and a copy of your invoice (with all the description and the information of your order) will be enclosed.

What size should I buy?>

Whenever the description of the model does not specify anything about it, we recommend selecting your usual size

- How can I look for my size depending on foot length?

- Place a bare foot on a blank paper sheet.

- Mark the extreme points of your shoe

- Size the distance between both points

- Add 1cm

- Divide it by 0,666

Example:

- My foot sizes 23,5 cm on the paper sheet, then I add 1cm and the result is 24,5 cm

- I divide 24,5 cm by 0,666 and it equals 36,7

- My size is size 37

What’s my European size?

MEN

WOMEN

UK

EUROPE

UK

EUROPE

5,5

40

2

35

6

40

2,5

35

6,5

41

3

36

7

41

3,5

36

7,5

42

4

37

8

42

4,5

37

8,5

43

5

38

9

43

5,5

38

9,5

44

6

39

10

44

6,5

39

10,5

45

7

40

11

45

7,5

40

11,5

46

8

41

12,5

46

8,5

41